Shipping policy

This policy applies to U.S. orders and outlines our shipping procedures. By placing an order, you agree to the terms below.

A. Shipping Costs

Shipping fees are calculated at checkout and displayed before payment.

B. Transit, Handling & Cut-Off Times

Transit Time: 3–5 business days (Mon–Fri).
Order Cut-Off: 5:00 PM EST (New York).
Handling Time: 1–2 business days (Mon–Fri).

C. Delivery Carriers

We use UPS, USPS, or FedEx for delivery.

D. Address Changes

Cannot modify addresses for orders in transit.
Contact us at support@suzclothing.shop within 24 hours of ordering to request an address change.

E. Cancellations

Cancel orders anytime before dispatch.
Dispatched orders are subject to our refund policy.

F. Damaged Parcels

Reject damaged parcels from the courier and contact customer service.
If delivered unprompted, contact us for next steps.

G. Manufacturer Direct Shipping

Method: Standard economy ground service (carrier varies by manufacturer).
Processing: 1–2 business days (possible delays due to external partners).
Transit: 1–5 business days (based on manufacturer location and destination).
Tracking: Email sent after dispatch for order monitoring.
Updates: We’ll notify you of unexpected delays promptly.

H. International Orders

This policy applies to U.S. orders.
International orders may incur customs duties, taxes, and fees (buyer responsible).

I. Tracking Information

Tracking details sent via email after dispatch.
Contact support@suzclothing.shop for tracking issues.

J. Contact Us

For shipping questions:

Email: support@suzclothing.shop
By ordering, you acknowledge and agree to these policies. We may update them; check this page for changes.